Privacy Policy
Crosshills Delivery Pharmacy (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, online services, and booking systems.
We are a GPhC-registered pharmacy based in England, providing NHS services (including Pharmacy First) and private online healthcare services, such as weight loss consultations, travel health advice, and online prescribing.
We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all applicable healthcare regulations.
Who We Are
- Pharmacy Name: Crosshills Delivery Pharmacy
- Superintendent Pharmacist: Haroon Ashraf
- Address: 12 Main St, Cross Hills, Keighley, North Yorkshire, BD20 8TB
- Email: info@crosshillspharmacy.co.uk
- Telephone: 08006546022
- Data Protection Lead: Shabier Hussain
Information We Collect
We may collect the following types of information:
- Personal details: Name, date of birth, address, contact information
- Health information: Medical history, prescription records, consultation notes (special category data)
- Booking details: Appointments made for private services such as weight loss consultations, travel health, or ear wax removal
- NHS information: NHS number, electronic prescriptions via the NHS app
- Payment information: For private services or prescriptions (handled securely by payment providers)
- Website usage data: IP address, device information, browsing behaviour (for security and site improvement)
How We Collect Your Information
- Information provided directly by you during online bookings, consultations, or form submissions
- Information shared through the NHS app for prescription processing
- Communication via email, phone, or secure online messaging systems
- Automatically through our website’s booking system and secure online forms
How We Use Your Information
We use your information to:
- Provide NHS and private pharmacy services
- Dispense and deliver prescriptions safely and accurately
- Manage online bookings and appointments for private consultations
- Offer clinical advice during phone or video consultations
- Process payments for private services
- Comply with legal, regulatory, and NHS requirements
- Improve our website and services
We only process your data where we have a lawful basis to do so, including consent, contract, legal obligation, and provision of healthcare.
Sharing Your Information
We may share your information with:
- NHS systems (for electronic prescriptions and NHS services)
- Healthcare professionals involved in your treatment
- Delivery companies (for prescription and medication delivery)
- Third-party booking and payment providers (e.g., Bookly or secure payment gateways)
- Regulatory authorities (e.g., GPhC, NHS England) where legally required
All third-party providers we work with are contractually obligated to keep your information safe and process it in line with UK GDPR.
Data Security
We use secure, encrypted systems to store and process your personal and health data. Access is restricted to authorised pharmacy staff only. Online bookings and prescription data are transmitted via secure, encrypted connections.
How Long We Keep Your Information
We retain patient records in accordance with NHS and GPhC guidelines. Health records are usually kept for a minimum of 10 years unless a longer retention period is required by law. Non-clinical information is deleted when no longer necessary.
Your Rights
Under UK GDPR, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your data (where legally possible)
- Object to or restrict certain data processing activities
- Data portability (transfer of your information to another provider)
- Withdraw consent (for services that rely on consent)
To exercise any of these rights, contact our Data Protection Lead at info@crosshillspharmacy.co.uk.
You can also lodge a complaint with the Information Commissioner’s Office (ICO).
Cookies
Our website uses cookies to enhance your browsing experience, improve site functionality, and enable booking and payment systems. You can manage or disable cookies through your browser settings.
For more details, please see our Cookies Policy.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in the law or our services. Any updates will be posted on this page with a revised “last updated” date.
Last updated: August 2025