Feedback
At Crosshills Delivery Pharmacy, we aim to deliver safe, high-quality healthcare to every patient. Your feedback is important to us — it helps us improve our services and ensures we continue to meet the highest standards of patient care.
Share Your Experience
Whether you’ve used our private online services, Pharmacy First (NHS) consultations, or attended an in-clinic appointment, we welcome your thoughts on:
- The quality of advice and care you received
- Your experience with online consultations
- Delivery times and prescription accuracy
- The professionalism and support of our pharmacy team
How to Give Feedback
You can share feedback in the following ways:
- Online Form: Submit your feedback
- By Email: info@crosshillspharmacy.co.uk
- By Post: Crosshills Delivery Pharmacy, 12 Main St, Cross Hills, Keighley, North Yorkshire, BD20 8TB
- By Phone: 08006546022
What Happens Next
- We review all feedback regularly to help improve our services.
- If your feedback raises a concern, we may contact you for further details to investigate.
- Any serious issues will be handled through our Complaints Procedure to ensure a proper resolution.
Patient Rights and Confidentiality
Providing feedback will not affect your treatment or prescriptions. All comments are handled confidentially, in accordance with UK GDPR and GPhC standards.
We value your time and honesty — every comment helps us provide better, safer, and more accessible care for all our patients.